Frequently Asked Questions: Vouchers
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How do I claim my eGift voucher for taking part?
Once you have completed the survey and if you are eligible for a voucher, you will be asked for your email address. An email will then be sent to you within two weeks with an e-code and a link to a website where you can choose an e-voucher from a range of retailers.
Please note you will have up to approximately 6 months to redeem your e-voucher(s) using the e-code(s) we send you. Please remember to check the expiration date. Once your e-code expires it becomes invalid and we cannot supply a new code.
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When will I receive my voucher?
Please allow up to two weeks from the moment you complete your survey (if you are eligible).
Please check your email junk/spam folder. The voucher emails will be sent from children2020s@ipsosresearch.com with the subject line ‘Thank you for taking part in Children of the 2020s’. If more than two weeks have passed since you completed your survey and you have not received our email, please contact us using the details here.
Please note you will have up to approximately 6 months to redeem your e-voucher(s) using the e-code(s) we send you. Please remember to check the expiration date. Once your e-code expires it becomes invalid and we cannot supply a new code.
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Do I get vouchers for completing activities in the BabySteps app?
By completing the monthly research activities in the app, you’ll be eligible for up to £10 in e-vouchers. Each task gives you one reward point, and you will receive a £5 e-voucher when you get to 5 reward points. The £5 e-voucher will be sent to the email address you used to register with the app.
Please allow up to 6 weeks for your voucher to arrive once you have earned 5 reward points.
Unfortunately, the BabySteps app research activities are currently not accessible for multiple birth families. We sincerely apologise for this, and we still welcome you to download the app to keep in touch with the study team and to record precious memories of your children as they grow and develop using the ‘Baby Diary’. You are also welcome to browse the ‘News and Articles’ section of the app where you can stay up to date with the progress of the Children of the 2020s study and find regularly updated articles on the science of child development.
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How do I use my voucher?
If you have received an e-voucher for taking part in a survey you can find information on where you can claim your voucher here. If you have received a paper voucher, you can find information on where you can claim your voucher here.
If you have any queries about your voucher please contact us here.